How your team handles defects has a direct impact on testing efficiency and visibility.
With PractiTest’s Issue Workflow, you can customize how issues move through your process - making it consistent, controlled, and aligned with how your team actually works.
With Issues Workflow, you can:
- Define your own statuses
(e.g., Blocked, Rejected, Ready for Retest) instead of relying on generic ones - Control how issues progress
Decide which statuses an issue can move to from each stage - Set permissions for transitions
For example, allow only managers to mark issues as Rejected, or only QA to move items to Retest
Where to find it:
Go to:
Project Settings → Workflow → Select entity type “Issue”
Why it matters
- Keeps defect handling consistent across the team
- Prevents incorrect status changes
- Improves visibility and reporting accuracy
Pro tip!
If issues are jumping between statuses too freely or inconsistently, it’s a sign your workflow could benefit from clearer transitions and permissions.