As I was running a test I encountered a bug so I clicked on "Fail & Issue" and selected the appropriate Jira board.
Jira opened properly with PractiTest steps in the description; I created the ticket with a status of "To Do."
I went back to PractiTest, clicked on "Issues" and refreshed the page but the Jira ticket I just created did not show up.
I went back to the test and looked at the failed step. It said:
It clicked on the refresh button next to it but the ticket still did not show up on the Issues page.
I went back to Jira and changed the ticket status to "In Progress" but it still did not show up in PractiTest.
Why is this happening? What is the "pending" status? Do I have to manually import the Jira ticket even though I created it via PractiTest?