In order to have the two way integration working properly, all issues that should be connected to PractiTest must have the pt_id custom field pre-filled with a valid number.
To verify that this has been configured properly, please do the following:
– Run a Test from PractiTest
– Click “Fail and Issue” -> this should open a new tab or window in your issue management system
– Verify that:
You are able to see the pt_id custom field in the opened window form
The pt_id must be pre-filled with an auto-generated a number.
If this is not the case, please go back to the specific integration documentation and review how to perform this operation.